RemainSafe 20 Year Limited Warranty
RemainSafe wants to assure you that we stand behind our storm shelters and safety shelters when they are properly installed by one of our recommended professionals. The following warranties outline what is covered or not covered. If you have any questions, please contact us.
RemainSafe LLC will repair or replace any steel above ground safe room shelter installed by it, should the fabricated seams fail to remain wholly intact, for a period of twenty years, from the date of purchase.
For this limited warranty to remain valid and enforceable, the product must be used only for its designed purpose, and be properly installed on a concrete slab, meeting or exceeding criteria set forth in the documents referred to as FEMA 321/361 storm shelter guidelines.
In order to be entitled to the repair or replacement of the Product under this LIMITED WARRANTY, the Purchaser of the Product must follow the claims procedure contained herein. In the event a representative or agent of RemainSafe LLC determines the problem is the result of improper installation of the Product by the person or company, if engaged by the Purchaser, instead of RemainSafe LLC, then this LIMITED WARRANTY shall be void.
For this LIMITED WARRANTY to remain effective, the Purchaser must use the Product for its intended use, which use is expressly limited to a storm room or safe room. The addition of any type of optional or extra item, if not provided by RemainSafe LLC, if attached or fixed to the product, shall be considered reasonable grounds for the LIMITED WARRANTY to be considered null and void, and unenforceable. This product is NOT waterproof or leakproof, and such shall not be covered in this LIMITED WARRANTY.
This LIMITED WARRANTY shall clearly express and imply that the general workmanship of the unit, along with the moving parts of the shelter, including but not limited to the locks, slide bolts, hinges, and door hardware shall be warranted for a period of one year from the date of purchase.
Claims Procedure:
To make a claim under this LIMITED WARRANTY, the Purchaser must notify RemainSafe LLC immediately upon knowledge of failure of any relevant item that is specified to be covered during the warranty period.
Upon notification, a representative or agent of RemainSafe LLC will physically inspect the Product to determine the validity of the warranty claim. In the event the representative or agent of RemainSafe LLC determines, in its sole discretion, that the named issue is due to a problem caused by lack of general care or improper use of the Product, then RemainSafe LLC will have no obligation hereunder, unless the Purchaser agrees, in writing, to pay all costs of repair or replacement of the Product.
It is possible that adverse temperatures from inside and outside the shelter could cause condensation. Temperature variances, and condensation, occur naturally, and are not covered under the LIMITED WARRANTY.
This LIMITED WARRANTY shall be the entire agreement between RemainSafe LLC and the Purchaser. The Purchaser shall not be entitled to anything more, or less, than is expressly contained in this LIMITED WARRANTY. Any statement which purports to be different than, or modify, or expand, the terms set forth in this LIMITED WARRANTY shall not be effective for any purpose.
ANY IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR AN EXPRESS PURPOSE, ARE EXPRESSLY DISCLAIMED, IN NO EVENT SHALL REMAINSAFE LLC BE RESPONSIBLE FOR ANY LOSSES, INCLUDING CONSEQUENTIAL AND INCIDENTAL DAMAGES, EXCEPT AS EXPRESSLY PROVIDED FOR HEREIN. FURTHERMORE, REMAINSAFE LLC EXPRESSLY STATES THAT THE PRODUCT IS ONLY A METHOD OF PROTECTION AGAINST FORCES OF NATURE OR THEFT, AND REMAINSAFE LLC SHALL, IN NO WAY WHATSOEVER, BE RESPONSIBLE FOR ANY LOSS OR DAMAGE OF ANY TYPE RESULTING FROM SUCH FORCES OF NATURE OR THEFT.
Should it be determined that applicable law prohibits enforcement of any provision of this LIMITED WARRANTY, then, to the extent it is necessary to comply with the applicable law, this LIMITED WARRANTY shall be deemed amended. This LIMITED WARRANTY is in force for TWENTY YEARS from the date of purchase.
RemainSafe LLC will repair or replace any steel shelter installed by it (the “Product”) in which water leaks, seeps or otherwise flows into the Product from the surrounding ground, through the welds of the shelter, due to a problem, as solely determined by a representative or agent of RemainSafe LLC, in the installation or fabrication of the Product.
RemainSafe LLC will also warranty the shelter from any case of floating from the accumulation of ground water under the shelter.
In order to be entitled to the repair or replacement of the Product under this LIMITED WARRANTY, the Purchaser of the Product must follow the claims procedure contained herein. In the event a representative or agent of RemainSafe LLC determines the problem is the result of improper installation of the Product by the person or company, if engaged by the Purchaser, instead of RemainSafe LLC, then this LIMITED WARRANTY shall be void.
For this LIMITED WARRANTY to remain effective, the Purchaser must use the Product for its intended use, which use is expressly limited to a storm cellar or underground safe. This requirement is extremely important to the continued coverage under the LIMITED WARRANTY and, therefore, failure to use the Product for its intended purpose will void this LIMITED WARRANTY without notice.
Claims Procedure:
To make a claim under this LIMITED WARRANTY, the Purchaser must notify RemainSafe LLC immediately upon knowledge of water leaking, seeping or flowing into the Product.
Upon notification, a representative or agent of RemainSafe LLC will physically inspect the Product to determine the cause of the problem. In the event the representative or agent of RemainSafe LLC determines, in its sole discretion, that the leakage, seepage or flow of water is due to a problem in the construction or installation of the Product, then RemainSafe LLC or the manufacturer will repair or replace the Product at no cost to the Purchaser within thirty (30) days of the date of inspection date by the representative or agent.
In the event the representative or agent determines the leakage, seepage, flow of water or floating is due to any other cause, including, but not limited to, improper use or improper installation by installer engaged by Purchaser rather than RemainSafe LLC or that water has entered from the lid, by rain or some other way, then this LIMITED WARRANTY shall not apply, and RemainSafe LLC will have no obligation hereunder, unless the Purchaser agrees, in writing, to pay all costs of repair or replacement of the Product.
It is possible, due to temperature differences from inside to the outside of the shelter that condensation could occur. Temperature variances, and condensation, occur naturally and are not covered in this LIMITED WARRANTY. Water determined to have entered from around the lid, regardless of the reason, shall not be covered as part of this LIMITED WARRANTY.
This LIMITED WARRANTY shall be the entire agreement between RemainSafe LLC and the Purchaser. The Purchaser shall not be entitled to anything more, or less, than is expressly contained in this LIMITED WARRANTY. Any statement which purports to be different than, or modify, or expand, the terms set forth in this LIMITED WARRANTY shall not be effective for any purpose.
ANY IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR AN EXPRESS PURPOSE, ARE EXPRESSLY DISCLAIMED, IN NO EVENT SHALL REMAINSAFE LLC BE RESPONSIBLE FOR ANY LOSSES, INCLUDING CONSEQUENTIAL AND INCIDENTAL DAMAGES, EXCEPT AS EXPRESSLY PROVIDED FOR HEREIN. FURTHERMORE, REMAINSAFE LLC EXPRESSLY STATES THAT THE PRODUCT IS ONLY A METHOD OF PROTECTION AGAINST FORCES OF NATURE OR THEFT, AND REMAINSAFE LLC SHALL, IN NO WAY WHATSOEVER, BE RESPONSIBLE FOR ANY LOSS OR DAMAGE OF ANY TYPE RESULTING FROM SUCH FORCES OF NATURE OR THEFT.
Should it be determined that applicable law prohibits enforcement of any provision of this LIMITED WARRANTY, then, to the extent it is necessary to comply with the applicable law, this LIMITED WARRANTY shall be deemed amended. This LIMITED WARRANTY is in force for TWENTY YEARS from the date of purchase.
RemainSafe LLC will repair or replace any steel shelter installed by it (the “Product”) in which water leaks, seeps or otherwise flows into the Product from the surrounding ground, other than around the shelter lid, due to a problem, as solely determined by a representative or agent of RemainSafe LLC, in the installation of the Product.
RemainSafe LLC will also warranty the shelter from any case of floating from the accumulation of ground water under the shelter.
In order to be entitled to the repair or replacement of the Product under this LIMITED WARRANTY, the Purchaser of the Product must follow the claims procedure contained herein. In the event a representative or agent of RemainSafe LLC determines the problem is the result of improper installation of the Product by the person or company, if engaged by the Purchaser, instead of RemainSafe LLC, then this LIMITED WARRANTY shall be void.
For this LIMITED WARRANTY to remain effective, the Purchaser must use the Product for its intended use, which use is expressly limited to a storm cellar or underground safe. This requirement is extremely important to the continued coverage under the LIMITED WARRANTY and, therefore, failure to use the Product for its intended purpose will void this LIMITED WARRANTY without notice.
Claims Procedure:
To make a claim under this LIMITED WARRANTY, the Purchaser must notify RemainSafe LLC immediately upon knowledge of water leaking, seeping or flowing into the Product, other than from around the lid.
Upon notification, a representative or agent of RemainSafe LLC will physically inspect the Product to determine the cause of the problem. In the event the representative or agent of RemainSafe LLC determines, in its sole discretion, that the leakage, seepage or flow of water is due to a problem in the construction or installation of the Product, then RemainSafe LLC or the manufacturer will repair or replace the Product at no cost to the Purchaser within thirty (30) days of the date of inspection date by the representative or agent.
In the event the representative or agent determines the leakage, seepage, flow of water or floating is due to any other cause, including, but not limited to, improper use or improper installation by installer engaged by Purchaser rather than RemainSafe LLC or that water has entered due to improper drainage/landscape by owner or due to damage to the exterior coating by the owner, then this LIMITED WARRANTY shall not apply, and RemainSafe LLC will have no obligation hereunder, unless the Purchaser agrees, in writing, to pay all costs of repair or replacement of the Product.
It is possible that adverse temperatures from inside and outside the shelter could cause condensation. Temperature variances, and condensation, occur naturally, and are not covered under the LIMITED WARRANTY.
Settling of the dirt around the shelter will also naturally occur over time and is not covered under this warranty. It is the sole responsibility of the client to apply dirt around the shelter as the existing dirt settles.
This LIMITED WARRANTY shall be the entire agreement between RemainSafe LLC and the Purchaser. The Purchaser shall not be entitled to anything more, or less, than is expressly contained in this LIMITED WARRANTY. Any statement which purports to be different than, or modify, or expand, the terms set forth in this LIMITED WARRANTY shall not be effective for any purpose.
ANY IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR AN EXPRESS PURPOSE, ARE EXPRESSLY DISCLAIMED, IN NO EVENT SHALL REMAINSAFE LLC BE RESPONSIBLE FOR ANY LOSSES, INCLUDING CONSEQUENTIAL AND INCIDENTAL DAMAGES, EXCEPT AS EXPRESSLY PROVIDED FOR HEREIN. FURTHERMORE, REMAINSAFE LLC EXPRESSLY STATES THAT THE PRODUCT IS ONLY A METHOD OF PROTECTION AGAINST FORCES OF NATURE OR THEFT, AND REMAINSAFE LLC SHALL, IN NO WAY WHATSOEVER, BE RESPONSIBLE FOR ANY LOSS OR DAMAGE OF ANY TYPE RESULTING FROM SUCH FORCES OF NATURE OR THEFT.
Should it be determined that applicable law prohibits enforcement of any provision of this LIMITED WARRANTY, then, to the extent it is necessary to comply with the applicable law, this LIMITED WARRANTY shall be deemed amended. This LIMITED WARRANTY is in force for TWENTY YEARS from the date of purchase.
Warranty Card Information
Thank you for your recent purchase and installation of a RemainSafe Shelter. Please read the 20 Year Limited Warranty information for all details pertaining to your shelter. We also encourage to fill out and submit your warranty information as soon as possible.